Terms and conditions

When making a booking with us, you agree to, and are bound by, the following terms & conditions. If you have any questions please contact us

Payment

A 25% non-refundable deposit of the total order amount must be paid to establish the booking and secure the date / hire items required. The remaining 75% balance is due six weeks prior to the function date or when hire period begins. We will endeavor to notify you that the remaining balance, to fully confirm the order, is due. However, we cannot be held responsible for this reminder; it is incumbent upon yourselves to make all payments at the appropriate time. Payment can be made via Square.com. You will receive instructions with your invoice. We do not reserve or provisionally book dates without a 25% deposit.

Delivery

Delivery is free unless your venue is over 20 miles from our base in LE4. In this case a small delivery charge will be applied to your quote. If you require additional visits for say moving of Props or a 2 part delivery, then an extra delivery charge will be

added. Please let us know as soon as possible if a second visit may be necessary.

Quotations & Price Changes

We reserve the right to change prices without prior notice. Once your 25% deposit has been received, if the hire charge for that specific item(s) has increased, we will honour the original quotation. Should you receive a quotation and not place a deposit, however, the new pricing structure will apply thereafter and you will subsequently be charged the new, increased hire price. All quotations given are entirely complimentary; there is no obligation to proceed with the booking. Quotations are invitations to treat; therefore, they are not legal offers capable of being formally accepted. Please check availability with us prior to paying your deposit - especially if you have not contacted us for a while.

Positioning Of Props

All of our props are for indoor use only. All props must be set up and broken down/moved by the Big Day Display team only.

They must also be sited on solid/stable flooring.

Damage/ Loss Deposit

Our props must be treated with care at all times. They must not be climbed upon or sat on. They must not be moved from the location that we set them up in. Also please refrain from leaving drinking glasses etc on the props to prevent damage from liquids. Our Carousel and Rustic Market Cart Displays are for food items only.

Hires/Styling booked prior to 31st July 2022 -

We do not require a damage/loss deposit. In the event of any damage or loss, we will notify you of said damage or loss by email, with photographic evidence and an itemised invoice (of course in the event of loss photographic evidence is irrelevant). We will then request you pay the full balance within 7 days.

Hires/Styling booked on or after 31st July 2022 -

We do in most cases require a damage/loss deposit of £150 for all of our venue styling hires of £500 and over (This would be paid back within 2 weeks after the date of the event if all is well with the hire). In the event of any damage or loss, we will notify you of said damage or loss by email, with photographic evidence (of course in the event of loss photographic evidence is irrelevant) and an itemised invoice will be sent out as soon as possible. Should the cost of damage or loss be higher than the deposited amount we will then request you pay the remaining balance within 7 days of the date shown on the billing email/invoice.

If for any reason a damage/loss deposit has not been taken by Big Day Display (for example if the booking amount was below £500, a separate agreement has been made, it was deemed unnecessary for whatever reason or the hire was booked then amended in different stages) then the Terms & Conditions of "Hires/Styling booked prior to 31st July 2022" section/paragraph will automatically apply for those hires/styling of any amount.

Delivery, Installation & Collection

We will deliver and install to your venue; we do not allow self pick-up. We cannot be held liable for failure of delivery and installation due to events outside our reasonable control. We deliver and install items, but are only accountable for styling when this has been previously arranged.

All mechanical, lighting and battery operated props/items etc are all checked prior to us leaving the sight often with images taken of them in working order. We cannot be held liable for any failures in said props/items once we have installed however should we be made aware at the time we will do our upmost to remedy the problem.

If for any reason we do not have access to the venue, either for delivery/set up or collection, as previously agreed this may affect our ability to style your event and could prevent our ability to style for another hire this would of course be out of our reasonable control. We also in this instance may have to make a separate additional journey(s). Any loss of earnings and/or travel expenses would then be charged to you the client accordingly.

Cancellation

The 25% deposit to establish the booking is strictly non-refundable. The remaining balance that is due six weeks prior to your function date is also strictly non-refundable, once paid.

Period Of Hire

The hire period for all of our props is for up to 24 hours unless agreed prior to the function by email. You may not hire our item(s) to third parties or dry hire from us; the person booking the items for this hire period must be the intended user. We do not sell our items either, as this maintains exclusivity of our high quality, unique items for our paying clients and customers. Props must not be moved, and must remain in the same place as installed, ready for collection by us.

Clients

We handle every hire booking, whether it be a wedding, small party or corporate event, with the upmost care and attention. We enjoy building good relations with our clients and couples, therefore, should a third party / wedding planner / event coordinator wish to hire any of our items for their own client(s), upon booking they should inform us of the clients’ full names and contact details. We cannot accept any booking without the ability to contact the client directly. These terms and conditions will apply to the third party / wedding planner / event coordinator booking, and liability cannot, therefore, be passed on to their customer(s).

Insurance & PAT Testing

We hold full Public Liability Insurance and ensure items are PAT tested by a third party professional. You may ask to see our certificates at any time.

Liability

We ensure our electrical items comply with health and safety legislation and are, therefore, PAT tested and maintained accordingly. We ensure all non-electrical props are regularly maintained as appropriate. We cannot be held accountable for any damage caused to property or person whilst they are under your supervision and care.

Replacement Of A Damaged Item

Should we suffer any form of damage to our props prior to your function, we will endeavor to replace or repair this item in time for your event - you will be notified of this. Should you prefer a refund, as opposed to a replacement, please inform us and we will immediately oblige.

Photography & Copyright

Should you wish to use any of our photographs or imagery for public / corporate use, please email us to obtain express agreement. Our company name, tag line, logo and branding are not to be used by any third party other than ourselves. All wording and imagery on our website and social media networks such as Facebook are under copyright. Any attempt to pass off our products, services, company name or details, as the work or intellectual property of another, is fraud by false representation (s.2 Fraud Act 2006) and will be dealt with legally, as appropriate.